Refund policy

Nivoracollections Return Policy Overview

Dear Valued Customers,

At Nivoracollections, we strive to provide you with the best shopping experience possible. To ensure smooth returns and exchanges, please take note of the following guidelines:

  • A video of the parcel being opened is required. If you have any doubts about the parcel, please record a video of the opening process. This helps us verify genuine defects and facilitates replacements or refunds.

  • Complaints regarding refunds, damages, or missing items will not be addressed unless accompanied by a parcel opening video.

  • You have 3 days after receiving an item to notify us if you wish to return it.

  • Customers are responsible for returning items via traceable delivery (such as courier or registered post) at their own expense to our address.

  • Delivery charges will not be refunded.

  • Refund requests will be processed within 2 working days after we receive the returned products.

  • All returns must be sent to our address.

Exchanges

The most effective method to obtain the desired item is by initiating a return of the original item. Once the return is authorized, you can then proceed with a separate purchase for the new item.

Refunds

Once we receive and examine your return, we'll inform you about the status of your refund. If approved, the refund will be automatically issued to your original payment method within 10 business days. Please note that there may be a delay as your bank or credit card company processes and posts the refund.

How to return:

 Returning Process:

To start a return, please contact our customer support team at novucart99@gmail.com or WhatsApp 03154259521. If your return request is accepted, you will receive detailed instructions on how and where to send your package. Kindly note that items returned without prior approval will not be accepted.

• Our team will let you know with the office address where the return should be sent.

• Ensure that the items are packed exactly as received.

• Upon successful validation and passing our quality assessment, a refund will be issued to you.

Return policy Eligibility

  • If you receive the wrong product.
  • The product delivered to you has defects or issues.

Return Related Queries

For any return-related inquiries, feel free to reach out to us at nivoracollections1@gmail.com or WhatsApp at 03154259521.